About Our Returns Policies


Autoxscan Limited offer returns for most items within 14 days of receipt of delivery. This not only applies to online orders but also to purchases directly. Returns of not faulty items after 14 days is at discretion of Autoxscan Limited.

You can use this page to learn about our return policies. Most items sold by Autoxscan Limited follow our general return policies.

At Autoxscan we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items and you have the right to cancel the purchase of most items within 14 days. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

Your 30 day right to return

You have the legal right to an exchange or if not possible to a refund if you return your faulty good within 30 days of receiving it. 

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage.

The same exclusions apply to our Returns Guarantee as for the right of withdrawal. After 14 days the following products thus cannot be returned under the Returns Guarantee (unless defective):

  • customer knew an item was faulty when they bought it

  • customer damaged an item by trying to repair it themselves or getting someone else to do it 

  • customer no longer want an item  

Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation as described above.

You can return items in the following ways: 

  • Using drop off services at locations that are convenient for you

  • By posting item to Autoxscan head office


We reserve the right to refuse returns or to charge you our fees and expenses if the product isn't received in new, unopened condition.

Other Statutory Rights

You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at http://www.adviceguide.org.uk/. This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.

If you need to contact us by post, please write to:

Autoxscan Limited  Flat 2, 333 Ewell Road, Surbiton, KT6 7BCX

*In order to ensure a faster response please visit Contact US


Removal of personal data 

When returning a product for any reason, you must do so in the exact conditions you received it from Autoxscan. In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in same item, and must de-latch any account possibly latched to same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from Autoxscan. Autoxscan will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. You agree and accept that the returned product will become Amazon’s property, and that Amazon is therefore entitled to sell it to third parties at Amazon’s full discretion.